Because developers have designed Live Support Software with a robust end to end solution in mind, customer support teams have a lot to forward to. In specific, the designers of these software applications have included the following:

Feature #1 - Visitor Information
With live chat software, customer support operations will have access to all of the data that’s needed solve a support case and to close a sale. Meaning each chat can open with a custom made pre-chat survey that asks the visitor about their email address, order ID and other essential information so that the customer support person does not have collect this info every time.

Feature #2 - File sharing
Both agents and customers alike are provided with the capability to can use this software to exchange files. Therefore, no other third party software is needed in providing links or email attachments back and forth. In fact, it is a simply drag and drop a file feature that can use be utilized in the chat window.

Feature #3 - Notifications
Notifications is also a necessary part of running a smooth operation with virtually any type of customer support software. With this in mind, Livechat has notification features that offer Sound and visual notifications so that no communication goes unnoticed. Therefore, an operation can easily pick and choose which notifications that they want to receive.

Feature #4 - Chat Transcripts

Another great option that customer support operations have access is chat transcripts. Chat transcripts is a record of previous chats that can be used in later correspondences. This information can be sent as reference to a specific email address.

Feature #5 - Visitor Banning

In some cases, visitors can become disruptive to an operation. In order to address these situations, there is a visitor banning feature that allows the customer support operation to ban a visitor for a specific period of time.

Feature #6 – Company Logo
To let visitors know when they have contacted the right people, this application will also allow each business to customize their chat windows with the company’s logo. This logo is a very good method of instilling trust, especially in cases where sensitive information is being discussed.

Feature #7 – Language Greeting

In many cases, the customer support reps may be handling multiple languages with their chat services. To assist with these operations, the greetings that customers will receive will be translated into their own languages. It is also important to note that this software currently supports 40 different languages.

Feature # 8 – Social Media Button

The addition of social media button is also easy to add to an organization’s chat service. Meaning it is very easy and simple to add social networks like Facebook and Twitter.

Feature #9 – Agent Profiles

Because each organization has specific people to manage their chat volumes, this software is also built with agent profiles in mind. Therefore, each organization is given the capability to add profile photos, names, and titles.

Feature #10 – Engagement Graphics
Keeping customers engaged has also been made easy, especially since the agent can customize different graphics for their visitors to see. These graphics are often used to encourage the customers or visitors to start additional chats.

Feature #11 - After Hours Form

It’s not uncommon for a business to go offline because of set business hours or other commitments or concerns. During these times customers can still submit their inquires via an after hour form that allows the customer support group to get back into touch with them via a ticket type system.

Feature #12 – Automatic Greetings

Another great feature that saves time is the automatic greeting. Therefore, instead of having to type in a manual greeting to a beginning chat, all the agent has to do is send an automatic custom greeting to respond to new request.