Beautiful Chat Designs – It doesn’t matter what shape or size your website is, you can easily integrate a beautiful and responsive live chat using JivoChat, even if the word “Graphic Design” leaves you running scared.

 

Not Just Text – Maybe your end users loathe the idea of chatting? If that’s the case, you can still capture their attention by offering the ability to call with a single click using the microphone on their device.

 

Proactively Engage – Did you know that some of your customers are dead shy? They’re afraid to engage in a live chat. That’s why with JivoChat you can proactively engage your website visitors, so even if the cat’s got their tongue, you can still help them out by offering awesome customer and sales support.

 

Interact On All Devices – Many of JivoChat’s competitors don’t allow you to chat with your website visitors on mobile devices. However, JivoChat enables you a multitude of options. You can answer live chats from a mobile device, tablet, PC, or Mac, so you can be absolutely comfortable when interacting with your website visitors in real time.

 

The Crystal Ball Feature – Many of your website visitors have a hard time properly wording their questions, and often times they’re too shy to hit “send”. For that reason, JivoChat allows you to ethically spy on your website visitors as they type, so you can often answer your website visitor’s question before they even get a chance to fully ask it. This will shock your visitors (in a totally good way) and enable you to build rock-solid customer service skills while getting the chance to sell more good and services.

 

Real Time Visitor Details – Each and every time a website visitor is chatting, the JivoChat app allows you to see their details. Details such as what browser they’re using, their Internet Service Provider, IP address, location, and what pages they’re currently viewing are readily available, so you can often cater your responses according to their unique demographics and situation.

 

Innovative Management – Have you ever been frustrated because your sales team is losing sales left and right? With JivoChat, you can easily manage and oversee all of your chat agents in real time all the while sending them feedback. This way, you’re in control of your own destiny and you can reward your top agents with positivity, charm, and guidance.

 

See How Your Team Is Being Graded – Maybe you’re not sure how your website visitors are perceiving each team member? With JivoChat you can easily compare the performance analysis across your entire team side by side in accordance with your team’s overall and individual rating. Why is this so important? So you can see which of your chat agents are on point, and so you can see which ones require improvement.

 

Track Your Employees – You probably realize by now that hiring virtual workers can be a nightmare! If you pay them by the hour, how can you tell that they’re really working? In many cases, it’s impossible to do so reliably. However, with JivoChat, you can track exactly how often your agents are working, so you’re never taken advantage of, even if you’re away for days or even weeks at a time and provide no direct supervision.

 

Blacklisting – Face it, no matter how awesome your service is, and how nice your agents are, once in a while you’ll encounter trolls, curmudgeons, bots, and hackers. That’s why JivoChat makes it easy to blacklist troublemaking end users, so they never cut into your bottom line and you can instead focus on the end users who deserve your topnotch support.