Now that I have given you an overview of Lucky Orange, let’s dive deep into its features:

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• You can automatically get session recordings of each and every user of your website. Lucky Orange records all types of user activities whether they happen on static pages (like product description pages), dynamic pages (interactive segments of your website), members-only areas (like user account sections or forum sections) or E-commerce pages (checkout and cart pages). You can filter through any number of recordings using Lucky Orange’s powerful segmentation options.

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• Lucky Orange’s dashboard is comprehensive. You can create conversion funnels right from your dashboard. If you are getting visitors from a variety of sources, you can get all of that information in the dashboard. You can get real time count of how many people are using your website at any given moment. You can compare your statistics with historical statistics (yesterday, last week, last month, last year, or custom). You can even filter your statistics by using Behavior Tags, which allows you to identify the most converting traffic sources.

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• Using Lucky Orange’s heatmaps, you can see all of your users’ actions instantly. You can track the heatmaps across all types of devices (desktops, tablets or smartphones). You can segment your heatmaps across languages, geographical locations, browsers etc. Under heatmaps, you get 3 types of reports - Clicks, Movements and Scroll Depth. Clicks allow you to see where people click on your webpages, how many of them click on your call-to-actions, buttons, important links etc. Movements allow you to see how people actually scan through your content. If, for example, you have a video on the left hand side of a page, text on the right hand side of that video and a couple of call-to-actions at the bottom, you can see how people are interacting with each of those parts of the webpage.

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• Lucky Orange provides Chat Operators that you can use to hep your customers through the checkout process. You can see exactly what page a user is on and co-browse with him. Chat Operators come with what are called Canned Responses. These are basically ready-to-use messages that you can use in your chats while talking to your customers. This saves you a lot of time as you don’t have to manually type each and every message. You can chat with multiple customers at the same. You can even see what your customer is about to type in using the Typing Preview feature.

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• Conversion funnels are an important part of user behavior tracking process. Lucky Orange gives you reports for all of your customers’ abandonment issues at your fingertips. You can see exactly where your users are abandoning the checkout process - whether it’s at the time of creating an account, at cart preview page or at the final checkout page. If you click on a funnel step, you can filter your report to see recordings of users who abandoned the process at that particular step. You can see which sections are causing the most drop offs - whether it’s the delivery options page, checkout confirmation page, shopping cart page etc.

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• Using Lucky Orange’s Polls, you can get the feedback from your users very easily. You can create polls that can redirect users to a URL after they hit submit. You can show followup messages if you don’t want to send them to another URL. You have an option to get all the responses delivered to you by email. Polls are a great way to ask users what they think about your website, products or services. They can also be used to generate leads that you can target later in your conversion process. You can even watch the recordings of your users when they submit their responses.

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• Form analytics feature of Lucky Orange gives you different parameters to analyze the performance of your forms. These parameters include Field Time, Abandonment, Time To Start, Average Order and Repeated Fields. Field Time shows you how much time users took to fill out each of the form fields. Abandonment shows you which fields in your forms are causing people to abandon your forms. Time To Start shows you how much time users take before they start filling out the forms fields. Average Order shows you the order in which people are filling out your forms. Repeated Fields section shows you if there are any fields in your forms that people are filling out more than once, due to validation errors or confusion.