Provide Support Review

You might be disappointed that Provide Support doesn’t have a forever free plan, however you can still try any of their plans for absolutely zero cost over a 10-day period. So, you can ultimately register and use their live chat helpdesk without using a credit card, and the signup process won’t take you more than a minute.

 

In the event that you would like to try their temporarily free plan, you can always change plans later on or upgrade your plan if you decide that you’d like to use more agents, so the plans are quite scalable, and registering won’t take long at all.

Provide Support boasts the fact that signing up for their service, and configuring it on your website won’t take very long at all. In fact, you’ll find the learning curve to be low, even if you’re not very technically savvy. The reason for the ease of use is that Provide Support offers a ton of out of the box integrations.

 

So immediately after logging into the Provide Support member’s area, you’ll find a massive list of content management system downloads. Joomla, WordPress, Magento, OpenCart, Drupal and a massive list of others all include detailed instructions, if not plugins so you can get up and running quickly and effortlessly.
You’ll also find clearly defined areas so you can change the appearance of your live chat, manage your operators, mod

 

ify your custom responses, and customize the look and feel of your account.
Once you get your live chat helpdesk installed on your web platforms, you can begin interacting with your website subscribers by installing the Provide Support Operator Console. The console operates on Windows, Mac, and Linux operating systems. You can also access the Provide Support Operator Console via your web browser.

 

In the event that you hit a snag, remember that Provide Support offers 24/7 support via their own live chat system, so you’re never going to be lost or frustrated. That being said, the welcome area is quite intuitive and getting up and running certainly won’t require a PhD in computer science. (Or any degree for that matter).

Easy Live Chat Integration – Have you ever been frustrated trying to install a live chat system on your various platforms? One of the best features of Provide Support is that they offer a ton of out of the box integrations, so you’re never struggling trying to get their live chat installed on your services.

 

Simultaneous Multi Chat – Are you a support superstar? If that’s the case you’ll be able to juggle multiple live chat sequences simultaneously, so you can interact with your end users without leaving them hanging.

 

Proactive Chats – Imagine this scenario. You see one of your website visitors lingering on your product page for 10 minutes, but they’re not taking action. At this time, it might be a wise decision to proactively engage and ask them if they need help. Maybe your website visitor has a question about one of your products and services, maybe by answering their questions they’ll be in a much better position to buy? You won’t know until you ask, and Provide Support makes engaging your visitors in proactive chats as simple as a click.

 

Real Time Statistics – Knowing who your end users are, and what they’re doing in real time can make your life as a business owner, live support agent, or marketer 10x more powerful. So you can watch real time what your website visitors are doing, which can help your strategy significantly as you develop future marketing and business plans.

 

Windows, Mac, Linux – Once your live chat is up and running across different platforms, you’ll be able to interact with your website visitors using the Provide Support Operator Console in a flash. The Provide Support Operator Console works across almost all devices, including Windows, Mac, and Linux, so no matter what type of system you and your agents use you can interact without any technical difficulties. You can also access the Provide Support Operator Console via your web browser, in the event that you don’t want to install the software.

 

Any Language Translation – Do you have any international clients or website visitors? If that’s the case Provide Support will never limit you to just English. The Provide Support Operator Console can easily switch to Arabic, Brazilian, Bulgarian, Chinese, Czech, Hungarian, Italian, Spanish, German, Japanese, and almost any other language that you might need. (Even if your language isn’t listed, you can easily fill out a translation table so as to integrate the most common terms you’re likely to encounter).

 

Spell Checker – One of the worst things you can do is make egregious spelling errors when offering live support for your website visitors. For that reason, the Provide Support Operator Console offers automatic spell check, so you never make a fool out of yourself while interacting with your beloved website visitors.

 

Geographic Maps – From where around the world are your website visitors originating? Provide Support gives you real time and archived data so you can determine precisely that. This vital information can help you better plan future marketing campaigns, while at the same time enabling you to better hone in on your end user demographic.

 

Navigational History Of End Users – What are your website visitors doing on your website? Are they checking out all of your product pages? Are they lingering on your service pages every single day, and lurking? This type of information can help you provide superior support, and it’s easily accessible in the Provide Support member’s area.

 

Operators Can Chat Privately – Granting your live chat operators the ability to chat privately can not only create a harmonious atmosphere, but can also offer tactical advantages, support strategy, and also the ability for leaders in support roles to issue help if elevation or guidance is ever required.