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Pure Chat Review
Pure Chat is a live chat helpdesk system that you can integrate onto any site regardless of what type of code or content management system you use for your business. Whether you’re trying to increase sales, increase the value of each website visitor who ever lands on your page, or reduce the cost of your current helpdesk, Pure Chat doesn’t disappoint and offers a 100% free plan so you can get started without paying a single cent.
Pure Chat makes the bold claim that you can install their Pure Chat live chat helpdesk with almost zero effort on any website. So if you use WordPress, Weebly, Tumblr, or even if you have a Shopify or 3dCart store, you can easily integrate Pure Chat so you can interact with your customers live and in real time.
Pure Chat has a wide array of advanced features and avails data to your business that would be impossible to obtain elsewhere. For example, you can easily see at what times the demand for live chat support are at peaking, so you can make the best use of your time and reduce the cost of live chat support.
You can also have a dynamic real time view of each and every website visitor, so you can manually message them if they’re lingering on a check out page, or viewing your product and service listing without taking action.
Here’s how Pure Chat kicks things up a notch. Let’s pretend that you have live chat support hours from 6:00 am to 6:00 pm. Well what happens to your website visitors if they visit your website at 8:00 pm and have a question? Pure Chat allows you to capture the leads during off hours, so you can build an email list even if you’re not around.
This way, you never miss the opportunity to build ongoing rapport with your website visitors, even if you and your live chat support staff are snoozing, or enjoying a day off at the beach.
Pure Chat Advantages
A Ton Of Integrations – In the event that your organization operates across a wide array of services, you can be comforted that Pure Chat covers a massive list of integrations. So no matter how your business works, you most likely won’t encounter any trouble getting a live chat setup on all of your platforms without a hiccup.
Great Interface – Is a beautiful interface important to you? If that’s the case, you’re going to love every second that you spend interacting with your eager website visitors across Pure Chat’s very attractive live chat interface.
Forever Free Plan – Pure Chat offers a 100% free live chat plan, so you can finally interact with your website visitors in style, even if your marketing budget is dismally small. In fact, you can get started without a credit card, and without paying a single penny.
Pure Chat Disadvantages
Free Plan Limits – One thing you’ll notice about Pure Chat is that the majority of integrations require a paid plan in order to work fully. In addition to that limitation, other advanced features will only unlock on a paid plan. Is it a tad rough to demean Pure Chat’s free plan, since they’re offering it for absolutely zero cost? Perhaps, but it’s important to be totally and utterly transparent.
Branded Chat Boxes – For the majority of plans, there will be a branded “powered by Pure Chat” tag. This shouldn’t be a problem really, but it’s important to bring this up in full transparency. This brand can be removed only with the most advanced payment package. (More information on the different payment plans will be available later on in this summary review).
Competition – One thing you’ll notice about live chat platforms, is that there are so many of them, and they often have beautiful features that can benefit your organization tremendously. That being said, Pure Chat is definitely a solid contender, and hopefully this summary review can provide insight as to how it can help turn your website visitors into diehard fans.
Who Is Pure Chat Ideal For?
Pure Chat is ideal for almost any website or business owner who’s currently suffering from a lack of support, negative customer feedback, or anyone who could benefit from increased sales.
So if you’re an Internet marketer, an offline marketer, blogger, author, publisher, ecommerce vendor, service provider, or any service with website visitors, you could benefit from having a Pure Chat live chat support system on your website.
So ask yourself this question. Could you benefit by having increased website visitor interaction? Could your business benefit if you had the ability to interact with your website visitors as they were on your site? Could you help website visitors choose the ideal service, the ideal product, and the ideal upsell all the while building your brand and customer loyalty?
These are the possibilities that Pure Chat provides, and they’re a commendable option if you’re thinking about a live chat helpdesk for almost any website.
Pure Chat Signup Process
The easiest part of Pure Chat is signing up. That’s because Pure Chat offers a 100% free plan, so you can sign up in a matter of seconds without using your credit card. In fact, as long as you stay within the boundaries of Pure Chat’s free plan (you’ll learn more about their free plan in more detail later on in this summary review), you’ll never have to pay them a single red cent.
Upon visiting Pure Chat’s website, you’ll see a friendly invitation to sign up for their free service, upon which you may upgrade your account at any time. Pure Chat has a motto that you can register for their website in 30 seconds, which you’ll find is accurate, because you only need to enter your first name, company name, email and password to start using their service at no cost to yourself.
Pure Chat Ease of Use
Pure Chat is innovative and simple to use, in fact, as soon as you access the member’s area there’s a neat and handy checklist so you can get up and running fast. You’ll probably be able to get the live chat helpdesk installed on your website in a matter of minutes and begin helping your customers, end users, website visitors and leads without begging your tech support team for any help.
As far as adding the Pure Chat live chat system onto your website, there are a few options. You can either copy and paste a tiny code snippet into your website’s body area, or you can use one of the many plugins so you don’t have to copy and paste code anywhere. Either way, integration is surprisingly easy and you’ll be up and running without a hiccup.
Once your Pure Chat live chat system is installed on your website, you can immediately begin interacting with your website visitors via the Pure Chat web control panel or the mobile application that works on Android, Kindle, and iOS.
In the event that you require additional assistance, the Pure Chat live support agents are there to help you, and there are easy to follow instructional videos explaining how to get started.
Pure Chat Features
Beautiful Design Matches Your Website – You probably realize by now how embarrassing it can be if your live chat (or any feature) of your website doesn’t look and feel great. That’s why Pure Chat exerts maximum effort to ensure that your website looks beautiful with their live chat helpdesk integrated across almost any platform.
Automatic Availability – The moment your agents (or you) login to the Pure Chat website or software application, your website visitors will be notified that there is someone manning the helpdesk. This may prompt your website visitors to ask you a question, and you’ll have the perfect opportunity to close more sales, or help with any questions that your audience has.
Email Capture Forms – What happens if your website visitors ask a question during off hours? You start to build your email list, that’s what. The way it works is simple. In the event that a website visitor messages the live chat helpdesk, they’ll automatically be redirected to a contact form which collects their email, so you can followup via email marketing at your earliest convenience.
Simultaneous And Neat – No more juggling annoying helpdesk tickets! With Pure Chat’s live chat helpdesk, you and your live chat agents will be able to neatly handle website visitors simultaneously even if they’re asking questions nonstop. The reason for this is that the web control panel has a very sleek interface that organizes all of your website visitors into easily navigable tabs, so you can easily multitask without any stress.
Team Chats – Do you have a team leader? (Maybe you are the team leader?) If that’s the case, other chat agents will be able to invite you into chats in the event that they have questions or if they would simply like to introduce you to one of your website visitors for any reason. This can be a great feature if you have multiple departments, or if other members act as supervisors.
Answer Questions From Mobile – Other live chat helpdesks only allow you to interact with your website visitors via a web application. Pure Chat gives you a lot more options, including applications that work on iOS, Android, Kindle, Mobile, or the web interface. So you can interact with your website visitors easily, even if you’re on the go or sitting cozily in your favorite chair.
Get Started In Less Than 3 Minutes – Pure Chat promises that you can get your live chat helpdesk installed in less than 3 minutes. Is this truly a bold claim? Well, with such a massive list of integrations, plugins, and tiny code snippets, you might find that their claim is absolutely accurate.
Connect To Almost Any App Using Zapier – Have you ever heard of Zapier? It’s a service that connects to hundreds of other platforms. So even if you see that one of your favorite applications or platforms isn’t listed in the integrations section, you can most likely connect through Zapier without being a PhD in computer science.
Collect Transcripts With Every Interaction – Why is having detailed transcripts and history a good idea? First, it lets you see who your top chat agents are. Who are the agents that consistently and reliable go above and beyond? Additionally, you’ll be able to define best practices and overall marketing strategy if you recognize certain trends, or frequently asked questions. With Pure Chat, you can read transcripts immediately, or even email them to your entire team.
Identify Top Performing Agents – You won’t be at the mercy of searching through transcripts when it comes time to identify your top performing agents. Pure Chat also gives you the ability to see exactly how many live chats each chat agent handles every single day. You’ll also be able to see the ratings that each chat agent gets so you can reward top producers.
Pure Chat Integration's
Salesforce – Imagine this situation. Imagine if one of your website visitors has a question about one of your products, so they email you over the weekend. By the time you get that ticket, your website visitor may have already purchased a competing product, or otherwise lost interest. That’s why integrating a Pure Chat live chat onto your ecommerce platforms can be one of the wisest implementations, because your buyers are worth every ounce of customer service effort you can ever put forth.
3dcart – The same is true with 3dcart. If you sell products using 3dcart, integrating a Pure Chat live chat helpdesk only takes a few clicks of your mouse, and can benefit your business in the event that your website visitors are curious about your products. Just one question and answer session might prove worthwhile.
WordPress – Are your WordPress blogs missing something? Maybe they’re missing the ability to interact in real-time. If you’ve ever felt that way, then having a prominent live chat helpdesk on your blog might be a worthwhile endeavor. So you can turn every website visitor into a chance to close more sales, claim more prestige, and seize rapport and authority that’s more difficult to come by with traditional helpdesks that might take undesirably long.
Shopify – One of the fastest ways to sell more products is by positioning yourself in front of your customers. With Pure Chat, you can easily integrate an eye-popping live chat so your end users are prompted to contact you in real time.
Weebly – Is your business promoting itself on Weebly? One thing about Weebly is that their contact forms are relatively bland, and often times hard to find. Why not add a Pure Chat live chat helpdesk to your Weebly site? It will pop out to your end user, and when your website visitors have any questions about your products or services, there will be no question as to how they can contact you.
SpaceCraft – SpaceCraft is one of the most interesting ways to build websites, but what if your website visitors visit and then can’t find a viable method to contact you? You’re going to lose out, that’s what. That’s why you might benefit by integrating a Pure Chat live chat helpdesk into your SpaceCraft website, so you can turn the interactivity of your site up a notch thus turning your website visitors into happy fans.
Squarespace – Pure Chat will allow you to easily integrate a live chat helpdesk into your Squarespace ecommerce stores and websites. Why is this a good idea? Because if your customers ever have a question about your products, it’s so imperative that they get the answers they need fast or you risk them ultimately forgetting about your business. Don’t take that risk, it’s much better to put yourself in front of your website visitors so you can help them in real time.
Tumblr – The lack of a viable contact mechanism is easily Tumblr’s weakest point. It’s true that your end user demographic are probably reading Tumblr blogs hand over fist, but what if they love your content, and then can’t contact you? If you’ve ever felt that way then definitely add a Pure Chat live chat helpdesk to your Tumbler blog and you’ll turn all of your readers into lifelong fans, and hopefully customers.
Zapier – If you’re sad that you don’t see your favorite services listed in this list of integrations, then please remember to smile. Because Zapier connects with hundreds of different services and you can easily configure countless services with Pure Chat by way of Zapier, even if all things technical confuse you to no end.
Google Analytics – If you want to take the knowledge of your end user demographic to the next level, then you’ll want to combine the power of Pure Chat with Google Analytics. This way you’ll be able to see exactly who your website visitors are, where they’re going, where they came from, and even what devices they use.
Pure Chat Pricing
If you’re worried about investing in a live chat helpdesk, then Pure Chat has you covered by a forever free live chat support system that won’t cost you a penny, ever.
The Pure Chat free plan offers a generous list of features, unlimited users, visitor tracking, iOS and Android Apps so you can answer your website visitor’s questions on the go, in addition to 30-day chat history. Of course, the free plan does include a few limitations. The first limitation is that you can only have 15 chats per month. If your business requires more than 15 chats per month, you’ll have to upgrade to the Starter plan. Another limitation is that you can only install your Pure Chat live chat helpdesk on one website.
If you find yourself yearning for more expandability, you can upgrade to the starter plan, which enables you 3 users, and unlimited chats. The Starter plan gives you a 90-day chat history, though is limited to only 1 website. The starter plan costs $15 per month if you pay annually, or $20 per month if you pay monthly.
If you need more than 3 users, and want a longer chat history on more websites, you can upgrade to the business plan, which enables you 6 users, and unlimited chats. The starter plan gives you a 1-year chat history, though is limited to 3 websites. The business plan costs $45 per month if you pay annually, or $60 per month if you pay monthly.
Pure Chat’s largest plan is the growth plan. The growth plan enables you to have 15 users, and unlimited chats. The growth plan gives you unlimited chat history, and unlimited websites. The growth plan costs $99 per month if you pay annually, or $120 per month if you pay monthly. The growth plan also allows you to remove the “Powered by Pure Chat” branding.
At the end of the day Pure Chat offers a wide variety of scalable plans. If you’re just getting started as a business, the free or starter plan should be enough to accommodate you so you can begin offering awesome customer support and better sales processes. If your business is larger and your demand for support higher, then you might consider the business or growth plans.
Either way, it’s free to start out, so consider giving Pure Chat a spin, after which you can always upgrade your account to suit your needs.
Pure Chat Support
So maybe you’re concerned about the ability to receive support once you try out Pure Chat? If that’s the case, this might put your fears to rest, because Pure Chat offers a ton of resource guides in addition to live chat support using their own proprietary live chat helpdesk system.
The first thing you’ll notice about their support system is that they’re fast to respond! If you engage Pure Chat in live support, you’ll be greeted by one of their friendly representatives in a matter of seconds, and they’re always happy to help. So if you ever have questions about some of the advanced Pure Chat features, or if you just need a hand with billing or even installing their live chat system on your website or blog, you can rest easy knowing that they’ve got your back.
In addition to their friendly and fast live chat support, Pure Chat also offers a massive list of guides so you can get started even if you prefer not to engage with a live chat agent.
Guides exist for integrating 3dcart, Shopify, WordPress, Weebly, SpaceCraft, Squarespace, Tumblr, Zapier, and other popular integrations that you might have in mind. Also remember that Zapier literally connects to hundreds of different services, so if you’re concerned about integration Zapier might be the perfect solution for almost any situation.
In addition to the integration guides, Pure Chat also offers video tutorials on a range of subjects including how to best use their dashboard, setting chat availability, installing mobile apps, creating calls to action, establishing triggers, and other 3rd party integration tutorials. So regardless of what questions you may have, Pure Chat offers a friendly learning atmosphere that is most certainly easy on the eye.
In case you’re wondering, Pure Chat’s live support is available from “roughly” 7:00 am to 4:00 pm Arizona time. It’s true that they’re a lax and laid back team over at Pure Chat. But that’s a good thing! Miserable employees often render lackluster results, as you are probably aware as a business owner.
Pure Chat Reputation
Pure Chat is a relatively new startup, with a tightly knit team who are passionate about helping entrepreneurs and other startups increase their conversions and helpdesk support. Pure Chat launched in 2012, and have already established $1.5 million dollars in funding in order to help establish growth. So, as you imagine, Pure Chat has been recognized for excellence, and as a result are poised to become significant heavy hitters in the live chat helpdesk scene.
Regarding Pure Chat’s reputation, they are known for being gregarious with their clients, and they appreciate each and every end user that uses their live chat system on an individual basis. They might not be the biggest player in town (yet), however they make up for their lack of size with their personalization.
Each and every time you contact one of Pure Chat’s help desk agents, you’ll notice that they seem to enjoy what they’re doing, and they want you to enjoy what you’re doing. It’s true that happiness is contagious.
Pure Chat is therefore an up and comer, they’ve been featured in Forbes and Inc. Magazine, and in 2015 they won a $250,000 prize for the Arizona Innovation Challenge.
Pure Chat Conclusion
Are you an up and coming business? Are you a small startup? Then you might want to consider supporting a fellow startup in that of Pure Chat. Pure Chat knows what you’re going through, and want to help you every step of the way.
Maybe you’d much rather conduct business with like-minded professionals who can help your business substantially? If that’s the case, you might consider Pure Chat as a beautiful live chat solution.
But what’s in it for you? Other than just the warm fuzzies you might obtain from helping a small startup? Well, you’ll be able to better interact with your website visitors. So you can increase brand loyalty, authority, prestige, and goodwill among your customers.
You’ll also be able to sell more content to your audience, because you’ll be able to ethically “spy” on your audience as they wander around your website, potentially without direction.
So ask yourself if you could benefit from any of those beautiful benefits? Would you like to be there whenever your website visitors have questions? Would you like to be there when your visitors ask for your help?
Or maybe you’ve received complaints for a lack of interaction, or slow responses to support requests? Or maybe, worst of all, you’ve lost sales because your support system was too old-fashioned, and out of style?
If any of this is true, Pure Chat might be the best decision you make all year. After all, you’ve got nothing to lose using their free plan, and you shall be conducting business with a small startup positioned for significant growth, so you can help one another, while at the same time both benefiting tremendously.
About Mike DeVincent
Mike researches and reviews products for Top 10 Marketing Software. Mike has vast experience in blogging, teaching and internet marketing. See Mike's profile on Google+.
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